Good Customer Service!
Thank you for letting me know. I reviewed inventory and we currently are waiting for the replacement parts for this model to arrive. I would hate to have you wait. I’d like to send you a comparable bouncer to prevent any delay. You should receive it within 10 business days via FedEx. I have enclosed a photo below. We do apologize for this inconvenience. Take care, Sophia Barras Kids II, Inc. Consumer Services Representative You are probably wondering what the note is above…its an email I received this morning about a baby product I complained just a little about. I never thought in my mind that they would replace the whole entire bouncer. Just maybe give me a slight tip to fix the one I purchased (second hand). It made my morning to see that some company’s stand so well behind there products and want to keep their customers happy! Now off to my nesting instincts of cleaning the bathrooms and the freezer.